Rohingya Refugee Response · Cox's Bazar

Israt Jahan Mim

Distribution Point Manager & Humanitarian Field Operations Professional

I lead a 26-member field team that delivers assistance to 1,000+ Rohingya refugees every day, with care for safety, dignity and accountability. I bring strong crowd management, beneficiary verification, camp coordination and reporting skills to every distribution.

Download CV (PDF) Get in touch
Portrait of Israt Jahan Mim
2,000+people served on peak days
C1English & Rohingya
2,000+Beneficiaries served on peak distribution days
26Field team members led and supervised
5+ yrsWork experience, 2+ years in the Rohingya response
3.94CGPA out of 4.00, BBA in Accounting

About me

Calm under pressure, fair with people, accurate with data.

I am a humanitarian field professional with over five years of work experience, including more than two years of daily frontline work in the Rohingya refugee response in Ukhiya, Cox's Bazar. As Distribution Point Manager on an IOM-supported project, I manage day-to-day distribution operations at Balukhali, serving 1,000+ beneficiaries per day and 2,000+ during high-volume cycles.

My daily work is crowd management, beneficiary verification with KoboToolbox and GDT, solving problems on the spot, and coordinating with camp management, IOM staff, partners and community leaders. I follow Accountability to Affected People (AAP) principles and make sure every person can share complaints and feedback safely.

I hold a BBA in Accounting (CGPA 3.94/4.00) and I am fluent in Bangla, English and Rohingya, so I can talk directly and respectfully with communities, partners and management.

Field OperationsDistribution ManagementCommunity Engagement AAPProgramme SupportMEAL / Data Collection

Core competencies

What I do every day in the field

Distribution Management

Plan daily workflow, brief the team and run orderly, on-time distributions for 1,000 to 2,000+ people a day.

Crowd & Queue Management

Keep large crowds safe, calm and dignified, with priority support for older persons, people with disabilities and pregnant women.

Beneficiary Verification

Verify households with KoboToolbox, beneficiary cards and GDT, and resolve list or card mismatches fairly.

Camp-level Coordination

Work with camp management, site actors, IOM staff, partners and community leaders on schedules and camp issues.

Accountability (AAP & CFM)

Share clear information with the community and make sure complaints and feedback are heard, recorded and followed up.

Reporting & Documentation

Daily distribution reports in Excel and Word, meeting minutes and professional email communication.

Experience

Professional journey

  1. Feb 2025 – Present Balukhali, Ukhiya, Cox's Bazar Current role

    Distribution Point Manager

    Enroute International · Implementing partner, IOM-supported Humanitarian Assistance Project

    • Lead day-to-day distribution operations, supervising a 26-member field team and serving 1,000+ beneficiaries per day, rising to 2,000+ during high-volume cycles.
    • Plan the daily workflow, assign duties and brief the team before each distribution day.
    • Verify beneficiaries with KoboToolbox, beneficiary cards and GDT (Global Distribution Tool) so the right assistance reaches the right household.
    • Resolve verification discrepancies on the spot and refer unresolved cases for follow-up, so no eligible household is left out.
    • Manage crowd and queue flow to keep distributions safe, calm and dignified.
    • Apply AAP principles and Complaint and Feedback Mechanism (CFM) protocols throughout the distribution cycle.
    • Coordinate at camp level with camp management, site actors, IOM staff, partners and community leaders.
    • Solve problems as they happen, such as crowd pressure, list mismatches, absent beneficiaries and weather delays, without stopping the distribution.
    • Prepare daily reports in Excel and Word, write meeting minutes, and communicate through Outlook, Teams and Zoom.
    • Follow LPG and fire-safety procedures and make sure the team follows the PSEA code of conduct.
    Key achievement: Managed high-volume distribution days of 2,000+ beneficiaries with the same 26-member team, keeping operations orderly, accountable and on schedule.
  2. Jun 2024 – Jan 2025 Balukhali, Cox's Bazar

    Customer Service Officer

    RTM International · WHO-supported project

    • Provided frontline support to beneficiaries and community members, handling inquiries, complaints and feedback with respect and full confidentiality.
    • Verified beneficiary information and maintained accurate, up-to-date service records.
    • Supported data collection, including KoboCollect surveys, and prepared reports in Excel and Word.
    • Coordinated with programme and field teams to resolve cases quickly, including referrals and timely follow-up.
    • Managed a high volume of beneficiary interactions under pressure while keeping service quality consistent.
  3. Mar 2022 – Dec 2023 Rabeta, Ramu, Cox's Bazar

    Assistant Teacher

    Palong Ideal Institute

    • Taught assigned classes and prepared daily, weekly and monthly student progress reports.
    • Organised teacher and guardian meetings, and represented the institute at inter-school events.
    • Helped prepare the academic calendar and class schedules, and managed learning materials.
    • Organised cultural programmes and debate competitions, and supported students facing difficulties.
  4. Jan 2021 – Feb 2022 Ramu, Cox's Bazar

    Assistant Teacher

    BRAC Learning Center

    • Supported lesson delivery in line with BRAC's non-formal education approach.
    • Monitored student performance, kept attendance records and supported assessment.
    • Gave one-to-one and small-group tutoring to students who needed extra support.

Volunteering

Giving back to my community

2022 – 2025

Flood Response Volunteer

Bangladesh Red Crescent Society (BDRCS), Cox's Bazar

Supported families affected by floods in Cox's Bazar alongside Red Crescent teams, and gained real emergency response experience in the field.

2022 – Present

Member & Voluntary Blood Donor

Cox's Bazar Blood Donating Club (CBDC)

Donate blood voluntarily and help connect patients in need with donors in the local community.

Skills

Tools and skills I use every day

Field Operations

Distribution planningBeneficiary verificationCrowd & queue managementTeam supervisionField coordinationLPG & fire safety

Accountability & Protection

AAPComplaint & Feedback MechanismPSEACore Humanitarian StandardConfidentialitySafe referrals

Data Collection

KoboCollect / KoboToolboxGDT (Global Distribution Tool)Beneficiary recordsDistribution trackingAccurate data entry

MS Office (Advanced)

Excel: daily reporting & trackingWord: reports & lettersPowerPoint

Google Workspace & Communication

Google Sheets, Docs, Forms, DriveOutlookMicrosoft TeamsZoom

Writing & Admin

Meeting minutesProfessional emailDaily & monthly reportsBangla (Avro/Bijoy) & English typingAccounting principlesRecord keeping

Languages

BanglaNative (also Chittagonian)
EnglishFluent, professional (C1)
RohingyaFluent, professional (C1)

Training & certifications

Always learning

Field Operations

Camp Coordination Training

CiC Office (Camp-in-Charge), Camp 8E, under RRRC

Jul 2026 · 4 days
Humanitarian Standards

Core Humanitarian Standard (CHS) on Quality and Accountability

Humanitarian Leadership Academy (Kaya)

2026 · Certified
Protection

Prevention of Sexual Exploitation and Abuse (PSEA)

UNHCR (Kaya)

2026 · Certified
Protection

Prevention of Sexual Exploitation and Abuse (PSEA), UN inter-agency course

DisasterReady

2026 · Certified
Safety

LPG Depot Safety

IOM, Ukhiya

2 days
Safety

LPG Distribution & Handling, Safe Use of LPG Cylinders & Stoves, Fire Safety & Accident Prevention, Shelter/NFI LPG Kit Usage

IOM, Ukhiya

1 day each
Professional

Hospitality Management & Front Office Management

ISEC · NSDA-certified

Certified

Education

Academic background

2023

Bachelor of Business Administration (Major in Accounting)

Chittagong Independent University (CIU)

CGPA 3.94 / 4.00
2018

Higher Secondary Certificate (Business Studies)

Cox's Bazar Govt. Women College

GPA 3.93 / 5.00
2016

Secondary School Certificate (Business Studies)

Kishaloya Adarsha Girls High School, Chakaria

GPA 5.00 / 5.00

Beyond work

Gardening & plants

Strong knowledge of tree plantation. I grow and care for 100+ varieties of flowers, indoor and outdoor plants.

Animal care

Passionate about cats. I have cared for three cats for the past four years.

Contact

Let's work together

I am open to roles in field operations, distribution management, community engagement, AAP, protection, programme support and MEAL with NGOs, INGOs and UN agencies in Bangladesh.

Download full CV (PDF) or download as Word (.docx)
Phone+880 1410-020407 Emailishratmimjahan@gmail.com LinkedInishrat-jahan-7361a243b
LocationCox's Bazar, Bangladesh